This website, illawarramouldremoval.com.au, is operated by Mark A Jeanes (ABN 11 229 027 126), trading as Illawarra Mould Removal. This policy explains what personal information the site collects, why, what happens to it, and how you can access, correct or withdraw it. We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).
What We Collect
When you submit the quote form, we collect what you enter:
- Your name
- Your suburb
- Your phone number and/or email address
- Your description of the job: anything you choose to tell us about your property and the problem
If you email us directly (including any photos you choose to send), we collect what your email contains.
The site also records limited technical information when a form is submitted: your IP address, browser details and the page the enquiry came from. This is used to screen automated spam and keep the service working, not to profile you.
The site uses Google Analytics (GA4) to understand, in aggregate, how visitors use the site (pages viewed, form starts and completions). Analytics data is not used to identify you personally. You can block analytics cookies in your browser without affecting the quote form.
Why We Collect It, and What We Do With It
Your enquiry details are collected for one purpose: responding to your enquiry and, where appropriate, referring it so you can get a quote. Specifically:
- The operator reviews every enquiry personally.
- If an independent local contractor is confirmed for your area, your enquiry (name, contact details, suburb and job description) may be passed to that one contractor so they can contact you about a free, no-obligation quote. Enquiries are not sold, auctioned or distributed to lists of businesses.
- We may contact you about your enquiry using the details you provided.
We do not sell personal information, share it with marketers, or add you to mailing lists.
Who Else Handles It
Enquiries are stored on secure cloud infrastructure provided by Cloudflare, and emails are handled by our email providers. These providers process data on our behalf and may store it on servers located outside Australia. We do not otherwise send your personal information overseas.
How Long We Keep It
Enquiry records are kept while they are needed to manage your enquiry, any resulting referral, and basic business record-keeping obligations, and are then deleted or de-identified.
Access, Correction and Withdrawal
You can ask at any time:
- to see the personal information we hold about you;
- to correct it; or
- to withdraw your enquiry: we will stop any referral that has not already happened and delete your enquiry details, subject to any records we are legally required to keep.
Email [email protected] and the operator will action it. There is no charge.
Complaints
If you believe we have mishandled your personal information, email [email protected] with the details and we will respond. If you are not satisfied with the response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
About This Policy
This policy was last updated in July 2026. If our practices change, this page will be updated first.